At EvoPrime, we’re committed to delivering your photography products safely, securely, and in a timely manner. Please review our shipping policy below, which outlines how we handle both physical and digital orders.
🖼️ Digital Products
For photography sessions, digital prints, and downloads:
- Delivery Method: All digital files (e.g., edited photo galleries, downloadable images) are delivered via email or private client portal.
- Delivery Time: Digital orders are typically delivered within 3–5 business days after final editing is completed.
- File Format: Images are delivered in high-resolution JPEG or other requested formats.
- Download Access: Clients will receive a secure link to download their files. This link is active for 30 days.
🖨️ Physical Prints & Products
For framed prints, canvases, albums, and other photo products:
- Processing Time: Orders are processed within 3–7 business days after the final photo selection or editing is completed.
- Shipping Time:
- Standard Shipping (U.S.): 5–10 business days
- Expedited Shipping (U.S.): 2–5 business days
- International Shipping: 7–21 business days (customs may affect timelines)
- Shipping Carriers: We use trusted partners such as USPS, UPS, or FedEx.
💸 Shipping Costs
- Domestic Shipping: Calculated at checkout based on product size, weight, and delivery location.
- International Shipping: Varies by destination and product type. Duties and taxes may apply and are the responsibility of the customer.
📦 Order Tracking
You will receive a shipping confirmation email with tracking details once your physical item has shipped. Digital delivery notifications will be sent via email.
🚫 Non-Deliverable Situations
- EvoPrime is not responsible for delivery failures due to incorrect or incomplete addresses. Please double-check your details before completing your order.
- For returned shipments, re-delivery charges may apply.
📬 Damaged or Lost Orders
If your order arrives damaged or you suspect it is lost, please contact us within 7 days of the expected delivery date at info@evoprime.online. We will investigate and offer a replacement if necessary.
❓Need Help?
If you have questions about your order or need a custom shipping solution (e.g., express prints for an event), please contact us at info@evoprime.online or use the contact form on our website.